Terms of service

AI Customer Care ("the service") provides a software AI assistant for customer care. The assistant answers visitors of the customer's website based on content read from their web pages and other sources they provide. The service also includes team tools: a shared message inbox, statistics, knowledge management, saved replies and social channel connections.

The provider is Adpilot AI Limited, Company Registration No. 80638582, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong, operator of AI Customer Care (aicustomercare.app), contact info@aicustomercare.app. The provider's identification and billing details appear on every tax document and are available on request. The customer is a natural or legal person who creates a workspace, typically in the course of their business.

The contract is concluded by registering and creating a workspace. The customer is responsible for the accuracy of the details provided, for their users' credentials and for the conduct of people they invite. One account may manage several workspaces; each workspace has its own subscription.

The service is provided as a subscription with a monthly or yearly billing period. The current price is shown in the checkout before the order is confirmed. The subscription renews automatically until the customer cancels it.

Payments are processed by Stripe. Payment details are never stored in our application.

The subscription can be cancelled at any time in workspace Settings; it stays active until the end of the paid period and does not renew. Paid periods are not refunded pro rata unless agreed otherwise. Consumers have a statutory right to withdraw within 14 days; once performance starts at their express request, that right ceases for the part already provided.

The customer must not use the service to send unsolicited messages, to circumvent platform rules (in particular Meta and WhatsApp), for content that breaches the law or third-party rights, or for load testing and attempts to disrupt operation.

The customer is responsible for the content of the sources the service reads and for the right to use the connected social accounts. Answers generated by artificial intelligence may be inaccurate; the customer uses them at their own risk and must verify them for decisions with legal or financial consequences. Replies to Facebook, Instagram and TikTok are sent by a human clicking Send; the AI only suggests them. On a connected WhatsApp Business number and in the website chat, the AI agent answers automatically when the customer has automatic replies switched on; the customer can switch them off for the workspace or a single conversation.

We aim for high availability but do not guarantee uninterrupted operation. We are not liable for outages of third-party services (social networks, language models, payment gateway, hosting) nor for indirect damage and lost profit. The provider's aggregate liability is limited to the amount paid by the customer over the last twelve months.

The provider may suspend a workspace for unpaid fees or a breach of these terms, after prior notice unless the delay would be dangerous. After termination, data is deleted in line with the Privacy policy; a data export is provided on request within 30 days of termination.

We may amend these terms reasonably; we announce material changes by email at least 30 days in advance. If the customer disagrees, they may cancel the subscription before the change takes effect.

The contract is governed by the law of the provider's seat. Mandatory consumer rights under the law of the consumer's country of residence are unaffected. We aim to resolve disputes by agreement first.